This directorate is responsible for the provision of Clinical Support Services in the institute and is headed by a Director. The directorate is specifically responsible for the following functions:

• Tengeneza na tekeleza miongozo ya utendaji kazi katika udhibiti wa ubora katika utoaji huduma
• Kufanya ukaguzi wa ubora wa huduma katika kurugenzi na vitengo vyote.
• Pitia, tengeneza na tekeleza mfumo wa usimamizi wa ubora
• Ratibu shughuli za usimamizi wa ubora zikijumuisha mipango, uhakikishaji wa ubora, udhibiti wa ubora, usimamizi wa utendaji kazi na uboreshaji unaoendelea.
• Kupunguza hatari hosptalini.